During this uncertain and rapidly evolving time in our world due to COVID-19, there is a good chance you are spending a lot more time looking around your home and noticing the projects you haven’t had time to complete. Whether it’s switching around your living room set-up and discovering you need a new plug point to make things work, or finally installing those lights you bought on sale a few months ago – we can help – but it will have to wait a bit.

Due to the current COVID-19 situation, like many businesses, the way we operate our business has had to change. At time, we are limiting our house calls to those that are deemed urgent or essential. Examples of this type of work would be thing such as: plugs that have suddenly stopped working as could be a hazard and may signify a bigger electrical issue; any type of restoration work from floods; outside work around the home; or power cutting in and out. Basically only the essential things that need to be done. We are doing everything we can to limit residential work to keep our staff and community safe.

For jobs that must be completed for safety and maintenance of essential service reasons, we have put the following policies and procedures in place to ensure the safety and health of everyone involved:

  • “One trade at a time” policy that stipulates that only one trade can be present at a job at one time, to ensure that our staff are only around their own crew members and those that they know are following the same health and safety precautions and procedures.
  • If several of our staff must be on one job site together, they must practice social distancing by taking separate vehicles to the job site and never working in the same room at the same time.
  • If they are feeling unwell or if they have any flu- or cold-like symptoms, they are not allowed to come into work until they are entirely well.
  • Masks must be worn and hands must be washed as much as possible. If they are on a job-site that does not have a place for them to wash their hands, they must use a hand sanitiser with a minimum 60% alcohol concentration in order to proceed with any work.
  • Team members have the right to refuse work. If they go to a home or job-site and suspect someone is sick, they are to politely communicate that they are unable to stay at the site and to be in touch with our office. Rooham staff are not required to be at or work at a home or site that has someone who is sick.
  • If a team member is feeling unsafe in their work environment or must take time off due to other reasons relating to COVID-19, we are supporting them as much as possible and ensuring they are set up with E.I. immediately.
  • If they have any questions on concerns to talk to our team. We want everyone to feel safe coming to work and to know that if they are not feeling so, they are not obligated to continue working during this pandemic.

Team members were also given direction to read and acknowledge understanding of the proper hand-washing procedure and the importance of hand-washing as per the CDC website and the basic protective measures that everyone can take against COVID-19 courtesy of the World Health Organization’s website.

Please know that our team is working diligently to do our part to ensure that COVID-19 does not spread any further than it currently has, while also working to complete customer projects in a timely manner. If you have any questions or concerns about a project or job that you have been in touch with us about, please reach out to our team.

We hope that you and your families stay safe and healthy during this unprecedented time in our City and Country.